Getting ready for Parents Evening Video Appointments
Getting ready for Parents Evening Video Appointments
Checking your computer
If you go to this website it will run through all the checks needed for a successful experience. Of particular importance is making sure it can access the camera and microphone.
https://networktest.twilio.com/
You will be prompted to let the website use your microphone, click Allow
You will be prompted to let the website use your camera, click Allow
When all the tests have completed you should get all the following green Passes
Getting familiar with the system
There are some detailed instructions on the website which will show you what to do and what to expect from the system during the parents evening session
Troubleshooting black screens and sound problems
If you are having problems with a black image and/or no sound, then it is likely that your camera and/or microphone are still blocked from being accessed
Allowing access depends on which web browser you are using:
- iPhone/iPad
Safari - open Settings from the Home screen, then choose Safari, and scroll to the Camera & Microphone Access option. - Android
Chrome - click here to view guide
Firefox - click here to view guide - Windows
Chrome - click here to view guide
Firefox - click here to view guide
Edge (latest version) - press the three dots in the upper right and choose Settings, press Site permissions on the left, followed by Camera and Microphone on the right. Ensure camera and microphone access isn't blocked for this website. - Mac
Safari - click here to view guide
Chrome - click here to view guide
Firefox - click here to view guide
Popular tips
- The camera can only be used by a single app at a time. If you have Zoom or Teams on your computer, please make sure you close them before trying to join the parents evening system
- You can try refreshing the page and rejoining the call to clear a black screen
refresh button
- There is a bug in iOS 14.2 which causes sound issues. Upgrading to iOS 14.3 fixes.