How do I use the IT Service Centre

How do I use the IT Service Centre


How do I use the IT Service Centre


How to access

Service Centre

You can access the service centre by simply searching on the Start Menu, from the weblinks on SharePoint or via Staff Zone on the school website. https://desk.zoho.eu/portal/beckfoottrust/


In the IT Service Centre you can:

1)  View your previous or open tickets
​2) Browse Help Guides
3) Search the knowledgebase
4) Request support




 

Viewing previous or open tickets

Go to My Support Tickets to see your previous or open ticket information





  1.  View by status
  2.  View tickets you are CC’s into here
  3.  Here are the tickets in this view


Help Guides

Going to Help Guides you will find all sorts of documentation provided by IT Support members across the Trust.

They are sorted into categories and we will continue to add more. If there is something you need to reference frequently let us know and we could add it in for others - people often have common requirements.



Recently added articles are listed at the bottom of the page


Search the Knowledgebase

Type into the main search box to see if there are any existing knowledgebase articles that might help you before creating a new support request.
Here you can see typing ‘open onedrive’ has found that some helpful guides already exist.


If something has already been covered for other people then we can save you time by keeping help information easy to find.


Submit a Ticket


On the first page click the life ring


Sign in with Office 365 by clicking the button


Fill in the form



Location: Please let us know if you are at home or in school along with which room in school


How can we help?: Choose from the options provided.


Subject: A clear title of what the request is. Often you will search back for this so keep it memorable.


When you enter the subject, it will search for existing articles which could be related and might save you time waiting for us to respond. These are listed on the right.

Description: Describe in as much detail what the request or problem is. If there are any error messages, please include these as they can help us identify what the solution might be without needing to ask for more information. If you have tried something already let us know. Be as accurate as you can.



Attach a file: They say a picture tells a thousand words. If you can provide any screenshots they are very helpful.






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